Auto Attendant Included:
All SKU2U Contact Center clients receive a powerful Auto Attendant at no additional charge. This auto attendant can be setup so that certain calls are routed directly to the contact center and other calls are routed to members of your team. For example, if you would like to answer your own Sales calls, yet have SKU2U answer all Customer Service calls, we can route Sales calls directly to your staff and all Customer Service calls would ring into SKU2U Fulfillments’ Contact Center.
A Knowledgeable Staff:
All contact center employees who are responsible for answering our Clients phone calls are guaranteed to be direct SKU2U Employees (unless otherwise agreed to). Our employees are friendly, attentive and most of all helpful. We train them to be efficient in their phone calls, yet provide your customer with the best experience possible. All phone calls are monitored for timeliness so as not to charge our clients for unnecessary minutes.
When using SKU2U Fulfillments Contact Center Services, your customers will not know they have reached anything other than your company directly. Our staff is fully trained on how to answer questions your customers may have, complete any and all orders while the customer is on the phone, handle escalation calls by transferring to an authorized representative within your organization (whether on-site or off) and, most importantly, will never divulge that they work for SKU2U Fulfillment or that your customer has reached a third party contact center.
Added Benefit(s):
Because our Contact Center staff has direct access to your fulfillment activity with SKU2U, they are capable of answering your customers shipping questions almost immediately. In most instances, our contact center can track a package, provide tracking information, and inform your customer of any shipping information while on the phone with the customer. Very rarely do we have to call a customer back.
If you have a Fulfillment Relationship with SKU2U Fulfillment, you will see that our contact center rate(s) are very competitive with most major Contact Center providers. Although our pricing is very competitive, we believe that our service offering is far beyond most Contact Center providers, offering your Company a tremendous Value Added Service.
Customized System:
Many Contact Centers are limited to the software they select, which therefore limits their ability to service their Clients wants and needs. SKU2U develops a cloud based system that is completely customized to each of our Client’s needs. In real time, SKU2U can send all caller information and categories directly to a central location where it can be monitored and divided into “Support Groups” at the client level. Although we cannot accommodate every request, SKU2U has been capable of developing almost all client requests within our platform.